Security

SECURE DATA SHARING

When you upload your documents into our secure portal we use Citrix ShareFile

ShareFile authentication

When logging into the Citrix ShareFile web application, you provide your email address and password at your account landing page. After a period of time your session will timeout and you will be prompted to login again. ShareFile Enterprise customers can opt to integrate with Active Directory and redirect this login process.

Secure user access

Each user on an account is given a unique username and password to login. Passwords are hashed so that not even ShareFile employees can access this information. If a user enters an incorrect password five times in a row, the system will lock that user account for five minutes before they can login again.

Secure uploads and downloads

Files are uploaded and downloaded between the end user and the storage tier directly over a Secure Socket Layer (SSL) or Transport Layer Security (TLS) encrypted segment using high grade encryption. ShareFile supports TLS 1.0, 1.1 and 1.2. These are the same encryption protocols and algorithms used by e-commerce services and online banking services.

Client-side encryption

Encryption is a method for transforming data during either transfer or storage so that it requires Authentication to access. The data is transformed by an algorithm that generates a decryption key that must be used in order to open the data.

Servers and storage

ShareFile accounts are stored on servers maintained by Amazon Web Services in multiple locations across the globe. An account’s data is generally stored at the server location that is geographically nearest to the administrator.

Firewall

We use industry class firewall devices to block access to internet sites (emails, FTP, Online storage & Social Media sites.

Secured Data

Access to data is restricted to authorized users only. Users are periodically made aware of IT policies and security measures.

Antivirus Software in all PC’s

We use Enterprise level Antivirus solution to protect our workstations, which are updated continuously.

USB Data Disabled

Removable storage devices like pen drives, smart phones, etc are blocked on workstations.

24/7 CCTV Surveillance

All main doors are manned by security officers, with 24×7 CCTV camera monitoring.

Biometric Access Control

All operation areas are protected by magnetic door locking mechanism with Biometric access only to department members.

High Speed Internet Facility

We use leading internet service providers to maintain high speed internet connectivity for our clients.

ISO 9001:2015 Certified

With a clear emphasis on measuring process effectiveness and performance we follow the globally-accepted ISO 9001:2015 quality management system (QMS). In addition to giving us access to industry best practices, ISO framework helps us continually monitor and improve our procedures and processes. To maintain rigorous quality control, we undertake regular training and audits. Our internal auditors verify the efficiency and effectiveness of our procedures and revise them, wherever needed.

Network used by ShareFile

ShareFile separates application traffic from file uploads and downloads. ShareFile client applications require access to the ShareFile.com SaaS application as well as access to the storage location for their account. The SaaS application is hosted by Citrix and accessed using a customer-specific URL such as company.sharefile.com or company.sharefile.eu. User account settings, business logic and file metadata are handled by the SaaS application—no files are stored within the SaaS application tier.

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